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Refunds and Cancellation

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Cancellation Policy

Nexa IT Solutions shall have a transparent and easy cancellation policy. You may refer to the terms below:

  • Cancellation requests are made to the billing department or should be informed to your Account Manager. It shall be treated as a valid cancellation request only after it is confirmed by the relevant department.
  • Cancellation request is accepted if the request is made within 24 hours of placing an order, provided that the project execution has not begun.
  • For services like PPC (Pay-Per-Click) or SEO, which are monthly services you can cancel your subscription anytime before the start of a new billing cycle.
  • Nexa IT Solutions is not responsible for any third-party services (e.g., hosting, content writing) included as part of your package.

Refund Policy

Due to the nature of services, Nexa IT Solutions will not be able to provide any money back for cancellation. In terms of monthly-paid services, only after the evaluation of performance for this month will payment for the next month be made. Since there’s no guarantee of the wanted results like increased traffic and/or rankings, no refund shall be issued because of these claims.

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